Anytime I call tech support, I'm running Windows 7 or 8.1 (depending on which they support) with antivirus installed, firewall on, and the latest MSIE. Hardware does not include an ssd unless that's the item I'm calling about. I will also pretend trying to restart my system and router. Good to know I should add Windows Media Player to the list.
Don't forget that your laptop hasn't moved from the table where you unpacked it in months, you are located in a hermetically sealed, temperature and humidity controlled room, the laptop has absolutely no software on it other then the software it came with (updated to the latest version, of course), and on normal days you simply turn it on and lightly brush it's casing. Come to think about it, maybe skip the part about turning it on, that could be grounds for voiding the warranty.
