Yeah we mostly don’t do the start/stop thing with timers. For the most part we just have folks guesstimate the hours spent when the close or reassign a ticket. Hour or half hour precision is good enough.
We don’t hide hours and use them as a tool for raising flags as part of our weekly or bi-weekly reviews with team leads and part of our client reporting. If a lead sees someone spending too much time on a task it raises a flag on whether the task is unexpectedly large, impacting schedule and/or scope or if someone is potentially slacking off or having some other personal issues etc.
We are primarily remote and, like most agencies, will backfill sometimes with contractors. We’ve been hosed a few times with people sandbagging hours so making all this data public and reviewed has been a great way to hold everyone accountable.
We don’t hide hours and use them as a tool for raising flags as part of our weekly or bi-weekly reviews with team leads and part of our client reporting. If a lead sees someone spending too much time on a task it raises a flag on whether the task is unexpectedly large, impacting schedule and/or scope or if someone is potentially slacking off or having some other personal issues etc.
We are primarily remote and, like most agencies, will backfill sometimes with contractors. We’ve been hosed a few times with people sandbagging hours so making all this data public and reviewed has been a great way to hold everyone accountable.