>I think as "digital natives" with both long term exposure and a real interest in technology, it's very easy to forget how many layers of implicit knowledge our systems are built on.

Agreed, see replies to my comment on the linked post when trying to explain hardware usage from the perspective of older folks who aren't used to it, lots of replies along the lines of "they can this through Settings->General->blah"

https://news.ycombinator.com/item?id=23598685