We started using Brex a month or so ago, having signed up with Brex using an affiliate link that promises certain point rewards after we spend X amount of money.
It doesn't we are getting the points per the deal we signed up for, and their customer service just doesn't respond to our requests. It's not a whole lot of money — a few hundred dollars at most — but I thought the finance sector was pretty tightly regulated about these things? Isn't this something like false advertising?
It's been a couple of months now and it doesn't seem like their customer service is replying anymore, and I'm considering filing a complaint to the CFPB and other agencies. I think it's more about the principle, and feeling like getting swindled by a neobank / not-a-bank that's the most annoying part of it.
Otherwise, using Brex has been great. It's just that getting pulled in as a customer under false pretenses leaves a seriously bad impression.
Has anyone else experienced this? Should I file a complaint or just let it go?
