> I've learned to recognize that there are acceptable reasons for undocumented conversations.
It seems bizarre to me that one could think otherwise. Unless you meant but did not specify that you're only speaking of line-of-business workplace communication, of course. Otherwise, I find it hard to believe you could forge any actual relationships with people if you try to have a record for everything.
I do mean in a business context. I still feel like a lot of business value fails to be captured when important decisions are made in an undocumented medium. The context and supporting facts associated with a decision are often just as important as the decision itself.
It seems bizarre to me that one could think otherwise. Unless you meant but did not specify that you're only speaking of line-of-business workplace communication, of course. Otherwise, I find it hard to believe you could forge any actual relationships with people if you try to have a record for everything.