However, I guess that as Apple grows and attracts more customers outside of tech (especially as they have done with the iPhone), they will have also picked up a much larger share of customers who will use the built-in apps. If it's true that the quality is gong down as they say, well those people will form the opinion that you would expect them too which happens to be the one written about here.
Let's also not forget that the operating system itself has a huge impact on the experience. The difference between the OS and the apps is that problems in the OS don't just affect end users, they often affect app developers too. So regardless of how their apps are, they could easily get themselves into trouble here.
However, I guess that as Apple grows and attracts more customers outside of tech (especially as they have done with the iPhone), they will have also picked up a much larger share of customers who will use the built-in apps. If it's true that the quality is gong down as they say, well those people will form the opinion that you would expect them too which happens to be the one written about here.
Let's also not forget that the operating system itself has a huge impact on the experience. The difference between the OS and the apps is that problems in the OS don't just affect end users, they often affect app developers too. So regardless of how their apps are, they could easily get themselves into trouble here.